VIP21 Privacy Policy

This Privacy Policy explains how vip21 ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the vip21 platform at vip21.app. We are committed to handling your personal data with care, transparency, and respect — because trust is the foundation of everything we do at vip21.

By registering on vip21 or using any part of the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. This policy applies to all players, including those accessing vip21 via the mobile app or any other device.

vip21 collects personal data in three ways: data you provide directly, data collected automatically when you use the platform, and data received from third-party verification services. Here is a breakdown of what we collect and why:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.

vip21 uses your personal data for the following purposes:

• To create and manage your vip21 account and verify your identity.
• To process deposits, withdrawals, and bonus payments in BDT.
• To detect and prevent fraud, money laundering, and prohibited conduct.
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements.
• To provide customer support and resolve disputes.
• To monitor your gaming activity for responsible gaming purposes and apply limits where necessary.
• To send you transactional communications such as deposit confirmations and withdrawal notifications.
• To send you marketing communications about vip21 promotions and bonuses, where you have consented to receive them.
• To analyse platform usage and improve the vip21 experience for all players.

vip21 processes your personal data on the following legal grounds:

• Contract performance: Processing your data is necessary to provide the vip21 service you have signed up for, including account management and payment processing.
• Legal obligation: We are required to collect and retain certain data to comply with anti-money laundering laws, KYC regulations, and other applicable legal requirements.
• Legitimate interests: We process technical and usage data to protect the security of the platform, prevent fraud, and improve the vip21 experience.
• Consent: Where we send marketing communications or use non-essential cookies, we do so only with your explicit consent, which you can withdraw at any time.

vip21 does not sell your personal data. We share your data only in the following limited circumstances:

• Payment processors: We share financial data with bKash, Nagad, and Rocket solely to process your transactions. These providers are bound by their own privacy policies and data protection obligations.
• Identity verification providers: We use third-party KYC services to verify your identity. These providers process your identity documents under strict confidentiality agreements.
• Game providers: Game studios whose titles appear on vip21 may receive anonymised gameplay data for technical and licensing purposes. They do not receive your personal identity or financial data.
• Legal authorities: We may disclose your data to law enforcement, regulatory bodies, or courts where required by law or to protect the rights and safety of vip21 and its players.

vip21 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or disclosure:

• All data transmitted between your device and vip21.app is encrypted using 256-bit SSL/TLS technology.
• Sensitive data such as payment details and identity documents are stored in encrypted databases with restricted access.
• Access to personal data within vip21 is limited to authorised personnel who need it to perform their job functions.
• Our systems are monitored 24/7 for suspicious activity, unauthorised access attempts, and security vulnerabilities.
• We conduct regular security audits and penetration testing to identify and address potential weaknesses.

Despite these measures, no online platform can guarantee absolute security. If you suspect your vip21 account has been compromised, contact our support team immediately via live chat so we can secure your account without delay.

vip21 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of 5 years after account closure to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years after the transaction date for financial compliance purposes.
• Support communications: Retained for 2 years after the last interaction for quality assurance and dispute resolution purposes.
• Marketing consent records: Retained for as long as you remain subscribed, plus 1 year after unsubscription as evidence of consent.
• Technical and usage data: Retained for 12 months on a rolling basis for security and platform improvement purposes.

After the applicable retention period, your data is securely deleted or anonymised so it can no longer be linked to you personally.

vip21 uses cookies — small text files stored on your device — to make the platform work properly and to improve your experience. We use the following types of cookies:

• Essential cookies: Required for the platform to function. These keep you logged in, maintain your session, and enable core features. They cannot be disabled without breaking the platform.
• Preference cookies: Remember your settings such as language preference and display options so you don't have to set them every time you visit.
• Analytics cookies: Help us understand how players use vip21 — which pages are visited most, where players drop off, and how we can improve the experience. Data collected is aggregated and anonymised.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts.

vip21 does not use third-party advertising or tracking cookies. You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use the platform.

As a vip21 player, you have the following rights regarding your personal data:

• Right of access: You can request a copy of all personal data vip21 holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal data.
• Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to restriction: You can ask us to restrict processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your data in a structured, machine-readable format for transfer to another service.
• Right to object: You can object to processing of your data for marketing purposes at any time.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

With your consent, vip21 may send you marketing communications about new games, promotions, bonuses, and platform updates via email or SMS. You can opt in to marketing communications during registration or at any time through your account settings.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in any marketing email from vip21.
• Updating your notification preferences in your vip21 account settings.
• Contacting our support team via live chat or at [email protected].

Opting out of marketing will not affect transactional messages such as deposit confirmations, withdrawal notifications, and security alerts, which are sent regardless of your marketing preferences as they are essential to your account.

vip21 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a player is under 18, their account will be closed immediately, all winnings will be forfeited, and any deposits will be returned to the original payment method.

If you believe a minor has registered on vip21, please contact us immediately at [email protected] so we can investigate and take appropriate action. We take underage gambling extremely seriously and work actively to prevent it.

vip21 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make significant changes, we will notify registered players via email or an in-platform notification. The "Last Updated" date at the top of this page will always reflect the most recent revision.

Continued use of vip21 after any update to this Privacy Policy constitutes your acceptance of the revised policy. We recommend reviewing this page periodically to stay informed about how we protect your data.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how vip21 handles your personal data, please get in touch with our team. We're available 24/7 and take all privacy enquiries seriously.

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on any page of vip21.app
• FAQ: Visit our FAQ page for answers to common questions

For responsible gaming support and self-exclusion tools, please visit our Responsible Gaming page. For the full terms governing your use of vip21, see our Terms and Conditions.